How much time does it take to solve a computer error

It depends on the type of error you are dealing with and the amount of operational knowledge you have. First of all, if you must call technical support for a software problem you will probably spend a bit of time on hold, then explain the problem and finally get transferred to the correct technical support person to help you.

Since you are on the phone the support person will need to gather information about the type of system you have and the nature of the error. There might be several attempts to find a solution to the issue you are dealing with before finding the correct way to fix the error. The technician is taking the information from you verbally and doesn''t see what you are seeing.

I would allow a minimum time of 30 minutes to one hour, to solve a computer error requiring technical support.

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